Sign in to TrakkHQ
Office staff sign in with their email and password, and what to do if you're locked out or forget your password.
- Open the TrakkHQ sign-in page. If it has two tabs, choose Office.
- Type your email and password, then press Sign in. If your company uses Google, you can press Sign in with Google instead.
- If you see Enter your sign-in code, type the 6-digit code we emailed you and press Sign in. The code lasts 15 minutes. Tick Keep me signed in on this computer for 30 days on a computer you use every day.
- The first time, if the office gave you a temporary password, you'll see Choose a new password. Type the temporary one, then your new password (at least 10 characters) twice, and press Save and continue.
Got an invite link? Open it, type a password of at least 10 characters twice and press Save and sign in. The link works once, for 7 days. If it has expired, ask your admin to send a new one.
Common questions
I forgot my password. How do I reset it?
There's no reset link on the sign-in page. Ask an admin to set a temporary password for you, or to send you a new invite, from Settings → Sign-in accounts.
It says my account is locked.
After too many wrong tries the account locks for a few minutes. Wait and try again, or ask an admin to press Unlock on your account.
Why am I asked for a code?
Some companies have a second check. After your password, we email you a 6-digit code. Tick Keep me signed in on this computer for 30 days so you aren't asked again on that computer until then.
I typed my mobile number and the page changed.
Mobile numbers are for drivers and mechanics, who sign in on the Driver or mechanic tab with a texted code. Office staff sign in with their email.