Track a job sent with another freight company

Put freight going with a carrier that isn't on TrakkHQ on the ops board, by its tracking number.

For office · Feature: Other carriers

Use this for freight going with a carrier that isn't on TrakkHQ. It shows on the ops board under Other carriers as a Pick up card and a Deliver by card.

  1. On the ops board, press ＋ Carrier job.
  2. Type the Carrier and the Tracking number (con note). Paste the Tracking link if you have one.
  3. Add the Client and Customer ref (PO / PL#) if it's for a customer.
  4. Choose the Pick up day and the Deliver by day. Add Pick up from, Deliver to and the Load if you know them.
  5. Under Who takes it to the carrier?, choose Carrier collects or One of our trucks drops it at their depot.
  6. Press Add to board.
  7. As it moves, open the card and press the step under Where is it now?: Picked up, In transit, Out for delivery or Delivered.

Adding and updating carrier jobs needs an admin or scheduler login. Press Open on the carrier's name on the card to check their tracking page.

Common questions

Does the status update by itself?

No. Open the card and press the step it's at under Where is it now? when you check the carrier's tracking.

What happens if it isn't delivered on time?

Once the deliver-by day has passed and it isn't marked Delivered, the card shows ! Not delivered yet and the job shows in Needs you until it is.

One of our trucks is taking it to the carrier's depot. How do I show that?

Choose One of our trucks drops it at their depot on the form, then book that trip as a normal job with ＋ Add Job so it goes in the driver's row.

How do I remove one?

Open the card and press Cancel job. It comes off the board.